Elevate your service desk through better ticketing
Enable your service desk to resolve incidents quicker with our fast, intuitive, and automated incident management solution.
Serv360's proactive monitoring will create actionable incidents and assign them to the right member on your team. Escalation is easy within the platform and we've made creating and managing tickets simple.
And with our unique event correlation, the path to resolution is no more than a few clicks away.
Make keeping tabs on your workforce easy
Serv360 allows you to track your service desk team's hours in addition to letting you set SLA times and days.
And with our advanced reports and the integrated nature of the platform, you can measure their performance over time.
View your expansive inventory in one place
Gain a birds-eye view of your full IT inventory. Use an integrated centralized repository to track and analyze everything in your network.
Automatically populate any new device in the network into your database using our unique auto-discovery. Of course, you can always bulk upload devices if you need them.
Serv360 allows you to track inventory changes, manage patch updates, and analyze individual device health. Our integrated system links all relevant incidents, tickets, login information, etc. directly to each device.
Stay on top of all your contract renewals
Serv360 truly gives you the ability to manage device & location contracts for the entire duration of their life cycle.
Sign, house and track them all in one place. Get alerts and notifications on when contracts are up for renewal.
And you're able to delegate access to contracts individually. That way, you can feel safe knowing that things are being handled in a secure way.
Give better service with comprehensive client records
Client records in Serv360 are comprehensive and straightforward. You'll have everything you need inside each record to make things fast for your clients and easy for your team.
You can set the right SLA times, assign users, upload runbooks, and much more. And every device, contract, incident, event -- you name it -- is viewable and linked within each record.
Smoothly manage everything with automation & workflows
Take advantage of Serv360's customizable business logistics. Based on your specifications, the platform is able to automatically create incidents & tickets from sources like email, native agent, or 3rd party APIs.
Of course, you can manually create tickets and change requests, too.
In any case, you'll stay up to date on every ticket or request with real-time updates as to where they are in your personalized workflows.
Monitor the security of your networks
Because of the all-in-one nature of our solution, you'll gain a powerful tool for security monitoring and advanced threat detection. The platform can handle extremely large and diverse IT infrastructures.
