Lower your MTTR with incident automation
Our system actively monitors your network. It automatically filters out unnecessary events, correlates them to the appropriate incident, and assigns them to the right service staff with actionable notifications.
Your team will even be able to login to the source device with the click of a button!
Save valuable time through runbook automation
Be able to create and execute runbooks to automate routine jobs and save valuable time. Create custom programs and logics to perform simple MACD requests, everyday tasks and to triage low-level incidents.
Serv360's runbook automation will help you maintain a standard set of operating procedures. You’ll be able to share these procedures with custom access to people inside or outside of your team.
Take tasks off your plate with MACD Automation
Your end clients will be able to create immediate or scheduled simple change (MACD) requests through the client portal.
Our customizable tool is able to automatically pick up those requests and solve them without bothering your team.
Event Correlation Like You've Never Seen Before
Our powerful & fast event correlation is at the heart of what makes Serv360 so helpful.
Events get grouped and categorized into a single trackable incident. Any false-positive events -- noise -- get filtered out before they are assigned anywhere.
When an event gets correlated, all of the device's information gets pulled in with it. That way, your team will be able to actually log into a source device with the click of a button... straight from inside the event correlation window!